FAQs

Got questions? We've got answers!

Use the links below to jump to different sections or questions as you need. Can't see your question answered here? Reach out to us at info@armadale.wa.gov.au.

Memberships

 

 

Group Fitness Classes

 

 

Swimming Pools

 

 

Swim School

 

 

Memberships

Is there a minimum contract period?

Our memberships are not fixed-term, so you can cancel at any time with 28 days notice.

Is there a joining fee?

Yes, there's a one-off joining fee for new memberships – see our Member portal, or ask in centre for up to date pricing.

Will my membership be renewed yearly or does it continue until cancelled?

Memberships will continue until cancelled by the member or the City of Armadale. 28 days notice will be required before cancellation can occur, and cancellation requests will be dealt with in person at Armadale Fitness and Aquatic Centre.

How do I update my billing/personal details?

You can update your personal details via our membership portal, Envibe.

Who do I contact if there's a direct debit issue?

Refer questions to our Membership or Customer Service Teams when you next visit, or email info@armadale.wa.gov.au.

Are any membership discounts available?

Yes, we offer concession rate for valid cardholders. 

Can I suspend my membership?

Members are eligible for up to 56 days suspension per membership year.  
Please note that your suspension will only begin once you’ve received confirmation from our Membership Team.

Can I cancel my membership?

We’re sorry to see you go. Please fill out our online form to submit your cancellation request.

We require 28 days’ notice for membership cancellations. Once the cancellation has been actioned, you will receive confirmation from our Memberships Team.

Group Fitness Classes

What group fitness classes are available?

You can view our latest group fitness timetable from the Group Fitness page. Our revised timetable allows for short cleaning breaks in between classes that require the use of equipment.

What do I bring?

A full sized towel must be brought to each and every class, a water bottle and a smile!

How do I book into a class as a member?

You can book online via the website or My Wellness portal or at Reception up to 23 hours before each class.

How do I book as a casual attendee?

You can book to our classes 3 hours before, however you must do so in person at reception.

What do I wear?

Comfortable fitness clothing and closed shoes are required for land-based classes, bathers for Aqua classes.

I’m running late for a class, will they still let me in?

No, we do not allow late entry to any class for health and safety reasons. If the class has already started, or if the class start time has passed, you will not be able to participate in that class.

I’ve booked onto a class - what now?

Once you’re booked, make sure you scan either your member band or tag on the scanner at the door to either the Main Group Fitness Studio or Studio 2. If you are participating in an Aqua class, please make sure you check in at Reception and collect an Aqua wristband first. These are only given out until 5 minutes before the start of class.

How early shall I be to class?

Please arrive at least 5-10 minutes early to class - especially for classes involving equipment like Body Pump, RPM and Aqua.

My 13 year old would like to attend classes with me - can they come?

13 year olds are welcome in all classes apart from Clubbercise, Body Pump and Omnia, as long as they are accompanied by a responsible adult over the age of 18. They are unable to attend any classes alone.

My 16 year old would like to attend classes – is this allowed?

Yes, 16 years olds and above can attend any classes they like except for Clubbercise. They can do so unaccompanied.

Swimming Pools

How do I find out which pools are available?

You can find lane availability info for all of our pools on our homepage (just scroll to the bottom and select the pool and day that you’re after). 

Swim School

Can I use KidSport vouchers for Swim School?

KidSport is a program administered by the Department of Local Government, Sport and Cultural Industries which makes it possible for eligible children to participate in community sport by offering up to $300 per calendar year towards club fees. AFAC's Active Armadale Swim School is a registered KidSport club under the newer KidSwim category.

Eligible children must be:

  • Aged between 5 and 18 years of age
  • Listed on a valid Health Care Card or Pensioner Concession Card

To use KidSport funding for Active Armadale Swim School you need to:

  1. Apply to KidSport – visit www.kidsport.dlgsc.wa.gov.au
  2. Once you're approved, KidSport will send you a voucher code. Please forward this voucher code to info@armadale.wa.gov.au
  3. Enrol in the Active Armadale Swim School. If you are already enrolled, you don’t need to do anything at this point
  4. Kidsport funding will be applied to your child’s enrolment, as a credit, once we have received payment from KidSport. Please allow up to 14 business days from when you send us the voucher code for the credit to be applied

For more information and to apply, please visit the KidSport website. If you require further assistance, please email the City info@armadale.wa.gov.au.

Do I have to be enrolled in Swim School to use the Parent Portal?

No, new enrolments can made online.

I'm new to Swim School. How do I enrol and start using the Parent Portal?

It's easy! Just follow the directions in our step-by-step guide (if you're on desktop). You can also create an account using your iPhone or Android device.

How do I create an account to use the Parent Portal as an existing member?

You can sign into the Parent Portal by creating an account using the same email address that you used to sign your child up to Swim School.

Just follow the directions in our step-by-step guide (for desktop), or create an account using your iPhone or Android device.

Can I look at my child’s progress in their level at any time?

Yes! You can check progress through the Parent Portal (see our step-by-step guide).

Please note that progress shown in the Parent Portal is to be used as a guide for your child’s progress. Skills needs to be completed a number of times and in different situations to be deemed as “Achieved”. If you have any questions about your child’s progress please visit the Swim School Deck Supervisor.

Can I change my child to a different day/time at any time?

Yes, you can use the Parent Portal to change class day and or times.

However, we discourage changing classes unless absolutely necessary as continual changes will harm your child’s progress. 

How many times can I change my child's class in the Parent Portal?

We only encourage you to change classes for your child when absolutely necessary as continual changes will harm your child’s progress. Each of our instructors have a unique teaching style and your child needs time to adjust to their teaching methods to ensure the best possible progress.

Can anyone else see my child’s details through the Parent Portal?

No, only you will be able to see the child/children that are linked to you. Each family has their own individual login.

Can I view all my children and change their classes at the same time?

You will be able to view your child’s/children’s current enrolment details via the Parent Portal. However, if you wish to change classes, you'll need to do so for each individual child. They all have a unique learning journey!

Does the Parent Portal show me how many people are in the class?

No, the Parent Portal will only tell you which class, day, time, level, teacher and location your child is enrolled into. 

Can I find out my child’s teacher through the Parent Portal?

Yes, you'll be able to see who your child's teacher is. You'll also be able to see the day, time, level, and location of your child's class. 

Can I move my child to another level?

When your child is ready to progress, the Swim School Deck Supervisor will speak to you and give feedback on individual progress. 

Can I see in the Parent Portal when my child is ready to progress to the next level?

Yes, when your child has “Achieved” all skills, they are ready to progress to the next level! The Swim School Deck Supervisor will speak to you and give feedback on individual progress. 

What is the difference between “Introducing”, “Developing” and “Achieved” on my child’s progress?

Introducing: Your child has attempted the skill.

Developing: Your child is achieving some parts of the skill but other areas still require development.

Achieved: Your child has achieved the skill a number of times reflecting their proficiency in the skill.

My child’s progress is 90%. Can I move them to the next level?

No, all skills need to be achieved before your child can progress to the next level. Each level is individually tailored to allow for smoother progression through the program. It's imperative that each skill is achieved proficiently before moving onto a harder skill.

How can I work on the skills my child has not yet achieved?

Your Swim School membership includes unlimited, 7-day-a-week access to the pools for your enrolled child and accompanying adult. 

We recommend you visit the pools outside of lesson time to practise the skills that still need work. During Swim School operating hours, our Swim School Deck Supervisors are always on hand to help assist parents with any enquiries and give individual feedback. 

Can I update my child’s progress?

No, your child’s instructor will update their progress at regular intervals. If you have any concerns regarding your child’s progress, please see the Swim School Deck Supervisor during Swim School operating hours.

How often is my child progress updated?

Each child is unique and some skills take longer to develop than others. Your child’s progress will be updated as soon as they achieve the desired outcomes for the specific skill.

If I have a question about my child’s progress what should I do?

Please direct any questions you have to our Swim School Deck Supervisor - they're always happy to help and give feedback! The optimum time to do this is during your child’s lesson as the Swim School Deck Supervisor can give accurate feedback whilst your child is completing their lesson.

Can I suspend my Swim School membership?

Not quite ready to dive back into Swim School? That’s okay, memberships can be suspended for a minimum of 1 week and a maximum of 4 weeks. A hold fee is charged per week of suspension, allowing you to keep your place in your class. 

Please come into the Centre to suspend your membership and pay any applicable fees. Note that your suspension will only begin once you’ve received confirmation from our Membership Team.

Can I cancel my Swim School membership?

We’d be sad to see you go as a Swim School member. Please fill out our online form to submit a Swim School suspension request. Please note that your suspension will only begin once you’ve received confirmation from our Membership Team.

As per our terms and conditions, a minimum of 28 days notice is required to cancel.

Can I use the Parent Portal on my phone?

Yes! You can save the Parent Portal link to your phone for quick access. Just follow our step-by-step guides for your iPhone or Android device.