FAQs around COVID-19

COVID lockdowns

How do COVID lockdowns impact the Armadale Fitness and Aquatic Centre and Armadale Arena?

Given the uncertainty of the current situation, please note that any time a State lockdown is announced, all facilities at AFAC and Armadale Arena will close. 

Reopening dates will depend on further announcements from the Premier and we will get this information to you via our Facebook Page and member email as soon as we can after the press conference. Thanks for your patience and understanding!  

Any current lockdown notices will appear as a website banner alert at the top of this page, so please check there for specific details.

Please note that the Sauna and Steam room will close when masks are required.

Crèche and group fitness bookings

Our system will close for bookings during lockdowns. This means that you won’t be able to book any classes through the member portal until we have confirmed reopening dates. Please check the website banner at the top of the page for any current lockdown restriction notices.

Do you offer virtual workouts when the centre is closed?

We always offer at-home workouts via our YouTube channel and the MyWellness app – so be sure to check those out if you’re hankering for a good workout! 

COVID-19 Measures

Is it safe to visit AFAC, what measures do you have in place?

As per government requirements, we have a COVID Safe Plan to ensure that we have the correct measures and mitigations in place at our facilities. Our staff have all completed mandatory hygiene training, additional cleaning measures have been implemented across the facility and hand sanitisers are readily available.  

The centre is also deep cleaned during any lockdown.

Are there restrictions on how many times a week I can visit?

There are no restrictions on the number of times that you visit us. You can come as many times a week as you like!

Is gym equipment being cleaned after every use?

Staff will clean equipment throughout the day. 

We also ask that our members play their part and help maintain cleanliness by using disinfectant wipes to clean equipment before and after use. Please remember a full size towel is compulsory on all gym equipment.

What do I need to do differently?

To help maintain social distancing, you’ll notice floor markers have been placed around the centre to assist you in following these measures. Please be kind and courteous of your fellow members and staff. 

To comply with contract tracing restrictions, visitors are reminded to scan into group fitness, gym and aquatics areas by using their membership band or fob. Casual entry will be required to provide contact details to reception upon purchase of an entry pass.  

As per State Government requirements, you must also check in via the SafeWA app – even if you’ve scanned your membership fob. 

If you are unwell or vulnerable, we ask that you continue to stay safe and access our virtual services from the comfort of your home. Although we’d love to see you, the safety, health and wellbeing of our community is our priority.

Memberships

Membership direct debit

Due to uncertainty around the duration of State lockdowns, all membership payments will continue during lockdowns. Unfortunately, it’s not always possible to cancel everyone’s payments in time. Rest assured that your membership and/or Swim School membership will be credited for any time the Centre is closed due to State lockdowns.  

If you wish to discuss your debit payments please email info@armadale.wa.gov.au.

Will I have to pay full membership fees?

Membership fees will continue as usual; however, your membership will be credited accordingly to reflect any time the Centre was closed due to a State Government lockdown.

I don’t feel safe returning to AFAC. Can I suspend my membership?

Members can receive up to 8 weeks (56 days) suspension per year. Please email info@armadale.wa.gov.au to submit a suspension request.  

Please note that your suspension will only begin once you’ve received confirmation from our Membership team.

Can I cancel my membership?

We’re sorry to see you go; however, please email info@armadale.wa.gov.au to submit your cancellation request. 

Please note that your membership is cancelled only once you’ve received confirmation from our Membership team.

Group Fitness Classes

What group fitness classes are available?

You can view our latest group fitness timetable here. Our revised timetable allows for short cleaning breaks in between classes that require the use of equipment.

What do I need to bring with me?

Bring along a water bottle, full size towel and fitness mat if required. Our instructors can’t wait to see you so bring your best energy and we promise we’ll bring ours!

Swimming Pools

How do I find out which pools are available?

You can find lane availability info for all of our pools on our homepage (just scroll to the bottom and select the pool and day that you’re after). 

If the State Government requires me to wear a mask, do I have to wear one in the pools?

Masks aren’t required when swimming or using the spa.

Swim School

What happens to my Swim School direct debit during a lockdown?

Swim School memberships pay fortnightly in advance for two lessons (e.g. $15 per lesson x 2 = $30). You will be debited as normal (every second Monday), however you’ll receive a credit in arrears for any lessons missed during a lockdown.

Can I keep my Swim School membership suspended?

Not quite ready to dive back into Swim School? That’s okay, memberships can be suspended for a minimum of 1 week and a maximum of 4 weeks. A $5.00 fee will apply to each suspended week, which will allow us to hold your place in our Swim School.  

Please email info@armadale.wa.gov.au to submit a Swim School suspension request. Please note that your suspension will only begin once you’ve received confirmation from our Membership team. 

Will my Swim School enrolment change during a closure?

No, your original lesson day and time will still apply. If there are any changes to your regular lesson slot, you’ll be contacted by a Swim School team member.

My usual lesson day and time is no longer suitable, can I change it?

We understand that your schedule may have changed. We recommend submitting any changes before Swim School recommences to avoid missing out on your preferred lesson day and time.

My child was close to passing their current level before a Centre closure; will they be reassessed?

After having a short break, it’s important for us to understand where each student is at with their Swim School journey. All students will be assessed shortly after we recommence lessons.

How will you make sure that equipment is safe to use during lessons?

The health and safety of our staff and community remains our top priority. All of the equipment used in lessons will be thoroughly cleaned throughout the day to ensure that high levels of hygiene are maintained.

Can I cancel my Swim School membership?

We’d be sad to see you go as a Swim School member. Please email info@armadale.wa.gov.au if you wish to cancel your membership.